:root{--navy:#172747;--navy2:#22385e;--orange:#f47735;--ink:#172338;--muted:#718096;--line:#e5eaf1;--bg:#f4f6fa;--white:#fff;--shadow:0 12px 34px rgba(25,42,70,.08)}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);font:15px/1.55 Inter,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}.topbar{height:auto;min-height:76px;background:var(--navy);color:#fff;display:flex;align-items:center;justify-content:space-between;padding:12px max(5vw,22px);gap:20px;box-shadow:0 4px 18px #12213a20}.brand{display:flex;align-items:center;gap:11px;color:#fff;text-decoration:none;font-weight:800;letter-spacing:.7px}.brand small{display:block;font-size:9px;letter-spacing:2.4px;color:#cbd5e1}.brand-mark{width:42px;height:42px;border-radius:12px;background:var(--orange);display:inline-grid;place-items:center;color:#fff;font-weight:900;font-size:15px;box-shadow:0 5px 12px #f4773540}.topbar nav{display:flex;align-items:center;gap:22px;flex-wrap:wrap}.topbar nav a{color:#e5edf8;text-decoration:none;font-size:14px}.topbar nav a:hover{color:#ffad7f}.topbar nav .logout{border:1px solid #ffffff55;border-radius:9px;padding:7px 13px}.container{width:min(1120px,92vw);margin:34px auto 70px}.auth-container{min-height:100vh;display:flex;flex-direction:column;align-items:center;justify-content:center;margin:0 auto;padding:28px 0}.login-card{width:min(440px,100%);background:#fff;border:1px solid var(--line);border-radius:20px;padding:34px;box-shadow:var(--shadow)}.login-logo{text-align:center;margin-bottom:12px}.login-logo .brand-mark{width:56px;height:56px;font-size:19px;border-radius:16px}.eyebrow{font-size:11px;font-weight:800;letter-spacing:1.8px;color:var(--orange);margin:0 0 7px}.login-card h1{font-size:28px;margin:0 0 8px;color:var(--navy)}.muted{color:var(--muted);margin-top:4px}.login-card form{margin-top:24px}label{display:block;font-weight:650;font-size:13px;margin:0 0 16px;color:#34445c}input,select,textarea{display:block;width:100%;margin-top:7px;border:1px solid #d8e0eb;border-radius:10px;padding:12px 13px;background:#fff;color:var(--ink);font:inherit;outline:none}input:focus,select:focus,textarea:focus{border-color:var(--orange);box-shadow:0 0 0 3px #f477351c}textarea{resize:vertical}small,.help-note{color:var(--muted);font-size:12px}.btn{display:inline-flex;align-items:center;justify-content:center;border:0;border-radius:10px;padding:11px 17px;text-decoration:none;font-weight:750;font-size:14px;cursor:pointer}.primary{background:var(--orange);color:#fff}.primary:hover{background:#e96727}.secondary{background:#edf1f7;color:var(--navy)}.full{width:100%;margin-top:6px}.help-note{text-align:center;margin:18px 0 0}.page-heading{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-bottom:24px}.page-heading h1{font-size:30px;line-height:1.2;margin:0;color:var(--navy)}.page-heading .muted{margin-bottom:0}.stats-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:24px}.stat,.panel{background:#fff;border:1px solid var(--line);border-radius:15px;box-shadow:var(--shadow)}.stat{padding:19px 20px}.stat span{display:block;color:var(--muted);font-size:13px}.stat strong{display:block;font-size:30px;color:var(--navy);margin-top:6px}.panel{padding:22px;margin-bottom:20px}.panel h2{font-size:18px;margin:0 0 17px;color:var(--navy)}.panel-heading{display:flex;align-items:center;justify-content:space-between}.panel-heading a{color:var(--orange);font-weight:700;text-decoration:none}.table-wrap{overflow-x:auto}table{width:100%;border-collapse:collapse;min-width:580px}th,td{text-align:left;padding:13px 12px;border-bottom:1px solid var(--line);font-size:13px}th{color:var(--muted);font-weight:700;background:#fafbfd}tr:last-child td{border-bottom:0}.table-link{color:var(--navy2);font-weight:750;text-decoration:none}.table-link:hover{color:var(--orange)}.status{display:inline-block;padding:5px 9px;border-radius:30px;background:#edf1f7;color:#42536c;text-transform:capitalize;font-size:11px;font-weight:800;white-space:nowrap}.status.aberto{background:#fff0e8;color:#c4511b}.status.em_atendimento{background:#eaf1ff;color:#315ca8}.status.aguardando_cliente{background:#fff8dc;color:#876a00}.status.resolvido{background:#e7f7ed;color:#247446}.status.fechado{background:#edf0f4;color:#596579}.empty{padding:26px;text-align:center;color:var(--muted)}.form-panel{max-width:760px}.form-panel form{max-width:620px}.form-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:22px}.ticket-description{white-space:normal;line-height:1.8}.small{font-size:12px}.inline-status{display:flex;gap:10px;align-items:center;max-width:500px;margin-top:18px}.inline-status select{margin:0}.message{border-top:1px solid var(--line);padding:16px 0}.message-head{display:flex;justify-content:space-between;gap:12px;font-size:13px}.message-head span{color:var(--muted);font-size:12px}.message p{margin:8px 0 0;line-height:1.7}.reply-form{border-top:1px solid var(--line);padding-top:20px;margin-top:12px}.reply-form button{margin-top:4px}.compact-form{display:flex;align-items:flex-end;gap:12px}.compact-form label{flex:1;margin:0}.alert{padding:12px 15px;border-radius:10px;margin-bottom:18px;font-size:13px}.alert.success{background:#e7f7ed;color:#246b43}.alert.error{background:#fff0ee;color:#a6382d}hr{border:0;border-top:1px solid var(--line);margin:22px 0}footer{color:#9aa5b5;text-align:center;font-size:11px;margin:28px auto 0}.install-card{width:min(520px,100%)}.install-card h2{font-size:17px;color:var(--navy);margin:0 0 14px}.install-card code{background:#eef2f7;padding:2px 5px;border-radius:4px}@media(max-width:760px){.topbar{align-items:flex-start;flex-direction:column;padding:14px 5vw}.topbar nav{gap:12px}.topbar nav a{font-size:12px}.container{margin:22px auto 50px}.page-heading{align-items:flex-start;flex-direction:column}.page-heading h1{font-size:25px}.stats-grid{grid-template-columns:repeat(2,1fr);gap:10px}.stat{padding:15px}.stat strong{font-size:25px}.panel{padding:16px}.compact-form{display:block}.compact-form button{margin-top:14px}.message-head{flex-direction:column;gap:2px}.login-card{padding:26px 22px}}